Return Policy
Venya Return Policy
At Venya, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy.
Eligibility for Returns:
- Time Frame: You may return most new, unopened items within 30 days of delivery for a full refund. Returns made after 30 days may be eligible for store credit only.
- Condition: Items must be returned in their original condition, including packaging, tags, and any accessories. Items that are damaged, used, or not in their original packaging may not be eligible for a refund or may incur a restocking fee.
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Non-Returnable Items: Certain items cannot be returned, including but not limited to:
- Gift cards
- Downloadable software products
- Personal care items (opened)
- Sale items (unless defective)
Return Process:
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Initiate a Return: To begin the return process, please contact our customer service team at [customer service email] or call us at [customer service phone number]. Have your order number ready.
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Return Authorization: Upon approval, you will receive a Return Authorization (RA) number and instructions on how to return your item.
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Ship Your Return: Please pack the item securely and include the RA number in the package. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
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Refund Process: Once we receive the item and verify its condition, we will process your refund to the original payment method within 5-10 business days.
Exchanges:
If you would like to exchange an item for another size or color, please initiate a return for the original item and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of delivery for assistance. We will provide instructions for returning the item and will issue a full refund or replacement at no cost to you.